Get in Touch With Us

Got a question about one of our reviews, spotted something that needs updating, or want to flag a concern about a listed site? Here is how to reach Crypto Casinos and what you can expect once you do.

How to Reach Us

Email is the best way to get hold of us. Send your message to [email protected] and a member of our team will read it personally — we do not rely on canned auto-replies to close out enquiries. We aim to respond within two working days, though it can take a little longer during busy periods.

If you can, tell us upfront what your message is about. A quick line such as "bonus terms question" or "correction request" helps us route it to the right person and get back to you faster.

What You Can Get in Touch About

• Bonus and wagering questions — If a welcome offer, cashback deal, or rakeback tier on one of our ranked sites isn't clear, ask us and we'll help you make sense of the playthrough requirements and conditions attached to it.
• Corrections — Bonus figures, rating changes, and site policies move quickly in this space. If something on the site looks out of date, let us know and we'll look into it.
• Coverage suggestions — If there's a crypto casino, coin, or topic you think we should be covering — for example something related to our page on non-GamStop casinos — tell us what you'd like to see.
• Site or bonus disputes — If you've had a poor experience with a listed operator, such as a delayed withdrawal or a bonus dispute, we're interested to hear the details, though we cannot intervene directly on your behalf.
• Responsible gambling concerns — If you or someone you know is struggling with gambling, say so in your message and we'll point you to appropriate support, including the National Problem Gambling Helpline.

What We Can and Can't Help With

We're an independent review and comparison site, not a casino operator, a payment processor, or a customer support desk for any of the brands listed here. That means we can:

• Explain how our editorial ratings and rankings work
• Clarify bonus terms, wagering requirements, or coin support as we understand them from our research
• Pass on feedback about a listed site's payout speed, KYC process, or customer service
• Correct factual errors on our pages

We can't:

• Recover funds, resolve account disputes, or process withdrawals — that has to go through the casino itself
• Verify your identity or manage KYC on a listed site's behalf
• Provide tax or legal advice — questions about gambling winnings or crypto gains should go to a qualified tax professional, since obligations vary by state and individual circumstances
• Confirm whether online crypto gambling is permitted in your specific state — offshore crypto casinos operate in a legal grey area for US players, licensed in jurisdictions like Curaçao or Anjouan rather than by any US regulator, and it's on each reader to check their own state's laws before playing

A Note on Commercial Relationships

Crypto Casinos may earn a commission when readers sign up through links on our site. This does not influence how we rank or write about any operator, and if your enquiry relates to a specific listing, we're happy to explain how that particular ranking was reached.

Before You Write In

A few quick checks that might save you a round trip:

1. If your question is about a specific site's bonus terms, check the offer details shown alongside its listing first — wagering requirements, minimum deposits, and eligibility rules are usually stated there.
2. If you're asking about payout times or supported coins, note which casino and which cryptocurrency you mean, so we can give you an accurate answer rather than a general one.
3. If you're reporting a problem with an operator, include rough dates and what happened — it helps us assess whether it's a pattern worth reflecting in our review.

Responsible Gambling

Crypto casinos carry the same risks as any form of online gambling, plus the added factor of crypto price volatility — the value of what you deposit or withdraw can change while you're playing. Never gamble more than you can afford to lose, and treat any win as a bonus rather than an outcome to expect. Offshore sites may not offer the same player protections or self-exclusion tools as state-regulated operators, so it's worth checking what safeguards a site actually provides before you sign up.

If gambling stops feeling like entertainment, free and confidential help is available through the National Problem Gambling Helpline at 1-800-GAMBLER. All sites reviewed on this page are intended for players of legal gambling age in their state — 18+ or 21+ depending on the operator and jurisdiction — and this page is not directed at anyone under that age.

Whatever brings you to this page, thank you for reaching out. We read every message and will get back to you as soon as we can.